Refund Policy
Last updated 30 September 2026
Quicky sells digital credits that are added to your account the moment you pay, and you see the exact cost of every video before anything is made. Because of that, all purchases are final: we don’t refund credit top-ups or subscription payments, including unused credits, except in the cases below.
You’re never charged for work that didn’t happen
If an image fails to generate, its credits go back to your balance automatically. If a video fails, you can retry it and pay only for the images still missing. These refunds are in credits and need no request.
When we refund money
- Billing errors: you were charged twice, charged the wrong amount, or charged after you cancelled.
- Our fault: you couldn’t get what you paid for because of a problem on our side that a retry didn’t fix.
- Where the law requires it in your country.
Email vaibhav@gridbits.in from your account’s email address with the date of the payment. Approved refunds are issued by our payment provider, Dodo Payments, to your original payment method, usually within 5–10 business days, and the credits that payment added are removed.
Subscriptions
- Cancel any time from Billing → Manage subscription & invoices. Cancellation takes effect immediately: you won’t be charged again, and credits already added stay in your account.
- Subscription payments, including renewals, aren’t refunded, so cancel before your renewal date if you don’t need the next month.
Closing your account
If you delete your account, remaining credits are forfeited. If we close your account without a breach of our Terms, or stop the Service, we’ll refund unused paid credits proportionally. If we close it for a breach, paid credits aren’t refunded except where the law requires.
Chargebacks
Please contact us before disputing a payment with your bank; we’ll look at it quickly. While a dispute is open, the credits from that payment are removed and the account is paused. You can still watch and download your videos. If the dispute is resolved in our favour or withdrawn, the credits are restored and the account is unpaused.
Grievance contact: Grievance Officer, Gridbits, Bengaluru, Karnataka, India, vaibhav@gridbits.in. We acknowledge complaints within 48 hours and resolve them within one month.
This policy doesn’t limit any rights you have under consumer protection law where you live.